Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.

System cleaning, your system of dust and grime accumulated during normal operation will extend the life of the hardware. Environmental inspection In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.

Functional verification

During each PM visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.

Free firmware upgrades

Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.

Labor and travel expenses included

Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

Service Summary Report Provides a detailed report of work performed including recommendations for service to ensure optimal performance

Onsite Visits:  To fulfill the object, we are providing onsite visits to get complete idea for actual requirements with current limitation and special benefits.

Our site Activities: To get work done, we are doing developments at our end which include testing and other technical aspects.

Objectives

• As a customer, one can focus on their core business areas.

• Reduce Burden on existing IT team and thereby reduced cost of ownership

• Defined process and procedures for service delivery and monitoring

• Delivery of services through dedicated resources to minimize response times, and centralized support to ensure consistent quality.

Benefit & Advantages  

• Committed response time as per the services opted by you

• Quality Repairs at Manufacturers Repair Centers with trained services professionals

• Priority services for the AMC customers

• Call Escalation Procedure for easy reference

• Preventive maintenance Support Plan to maximize the deliverables and ensure customer delight

As part of our proactive approach to ensuring system reliability and risk reduction, our UPS maintenance plans provide peace of mind. Knowing that your systems are working as designed will provide you with added confidence in your system infrastructure. In addition, 24 hour telephone support is provided as standard. In the event of a fault, a fully qualified and highly trained engineer will attend site within a specified time period to rectify the problem as quickly as possible.

Our electrical services portfolio is extensive:

• Electrical design
• Installation
• Electrical Testing
• Electrical Mapping
• Completion Certificates
• Full schematics and schedules

Occasionally clients choose to carry out their own electrical work. In such circumstances we can supply a full support package to assist with this process and ensure a smooth installation is completed on time.

Our industry leading UPS maintenance packages include:

• Environmental checks
• Electro-mechanical checks
• UPS functional testing
• Battery Assessment
• Provision of service sheets and documentation
• Advice to improve current system setups

Our UPS battery testing services include;

• Full onsite UPS battery build and replacement service
• Visual inspection of newly installed systems
• Thermal temperature scans to identify loose connections & hotspots
• Impedance measurements to assess battery condition
• Load discharge testing to assess battery capacity
• UPS Battery disposal service compliant with Special Waste Regulations
• Expert recommendations for remedial action
• UPS Battery monitoring services

At GLOBAL Solutions we believe it’s essential to provide a wide range of UPS maintenance packages, all of which can be tailored to your specific requirements. Our factory trained engineers are available 24 hours a day, 6 days a week. Whether you require a ‘next day’ service or specified response time, GLOBAL Solutions can provide the maintenance support to suit your business needs.

1. Site Survey
2. Site Engineering
3. Preparation of site-specific drawings (Site layout plan & Site layout report)
4. Earthing pits
5. Mains power supply
6. Supply and installation of meter box, ACDB boxes
7. Internal wiring of shelter / cage

Site survey and inspection report will be provided for all the candidate

Installation & Commissioning MW/BTS/BSC/MSC

• Installation of rack/DDF as per floor plan, couple, anchor, grounding, proper cable routine and labeling
• Installation, commissioning and testing of BTS/BSC/MSC equipments
• Installation, Commissioning and alignment of Microwave hops up to 3m
• Equipments. Supply and assembling of cable (RF, VF, Power and E1 cables etc.)
• Carry out all the tests like VSWR, CL, RL, BER and submit results to customer.
• Installation & Commissioning of all electrical equipments like rectifier, DG, ATS, ATR etc. Up      gradation/Swapping of BTSs/BSCs/ RF & MW Antennas/ DGs.
• Transportation of equipments as per customers requirement with proper handling, loading-unloading and also insured

Operation & Maintenance (24 X 7) 

• O & M of BTS/BSC Sites under all types of works like preventive and regular maintenance, daily/weekly & monthly check points
• Taking care of regular payment of electricity, taxes, rent etc
• Routine Diesel filling, Oil & Battery check
• Extra care of  critical equipments and 24 x 7 supervision support to avoid outage
• Routine verification of antenna orientation, frequency, fire alarm system, repaint and tightening of tower and shelter check
• Preventive maintenance like sealing, weatherproofing,  checking of connectors and cables as per customers needs

???? Comprehensive Annual Maintenance Contract (C.A.M.C)

12 months on site Including Labour + Spares Replacement of Spares, if available Routine preventive Maintenance Priority in Support Ideal for Serious user who think Time is Money

???? Non–Comprehensive Annual Maintenance Contract (N.A.M.C.)

12 months on site Including Labour Routine preventive Maintenance Priority in Support Ideal for Big Installation Base.

???? On – Call Contract (O.C.C)

Charges per Problem No Replacement of Spares Low-Priority Compared to AMC Ideal for Budgeted User

???? On–Call Package (O.C.P)

User friendly package Discounted rates for Call Fixed rate for any type of Call Use within 24 months Ideal for SOHO (Small Office & Home User)