Experienced Certified Field Service Engineer

Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.

System cleaning, your system of dust and grime accumulated during normal operation will extend the life of the hardware. Environmental inspection In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.

Functional verification

During each PM visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.

Free firmware upgrades

Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.

Labor and travel expenses included

Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.

Service Summary Report Provides a detailed report of work performed including recommendations for service to ensure optimal performance

Onsite Visits:  To fulfill the object, we are providing onsite visits to get complete idea for actual requirements with current limitation and special benefits.

Our site Activities: To get work done, we are doing developments at our end which include testing and other technical aspects.

Objectives

• As a customer, one can focus on their core business areas.

• Reduce Burden on existing IT team and thereby reduced cost of ownership

• Defined process and procedures for service delivery and monitoring

• Delivery of services through dedicated resources to minimize response times, and centralized support to ensure consistent quality.

Benefit & Advantages  

• Committed response time as per the services opted by you

• Quality Repairs at Manufacturers Repair Centers with trained services professionals

• Priority services for the AMC customers

• Call Escalation Procedure for easy reference

• Preventive maintenance Support Plan to maximize the deliverables and ensure customer delight